How Do I Change Or Cancel My Order?2020-05-05T12:44:55-06:00

If you wish to cancel your order, you are allowed to do so only before your item has been shipped. Please request your cancellation within 12 hours of the time of purchase.

Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

Where Is My Confirmation?2020-05-05T12:44:36-06:00

Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there. If that fails please contact us through our webchat or email us at konkritcreations@gmail.com

Can’t Place My Order2020-05-05T12:49:07-06:00

We’re sorry to hear that you’re unable to place an order. Please contact us through our webchat in the bottom, right corner of the page, we will work on resolving the issue as quickly as possible.

What Payment Methods Do You Accept?2020-05-05T12:51:21-06:00

We accept PayPal and e-transfers (Canadian Customers Only). All major credit cards will be accepted soon!

If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card such as a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information regarding the decline or if you continue to experience difficulties with your payment.

What Currency Is Displayed On Your Site?2020-05-05T12:57:37-06:00

For American Customers, the currency of the store is in USD. Alternatively, for Canadian customers and the rest of the world, the currency is displayed in CAD. However, when customer checks out, they will be billed in their local currency. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

What Are Your Shipping Costs?2020-06-26T20:12:39-06:00

To calculate the shipping of your order, go to the cart page and enter your shipping details. A list of options will appear for you to choose from.

How Long Will It Take to Ship My Order?2020-05-05T13:18:42-06:00

Local orders will be ready for pick-up within 48hrs. Contactless Deliveries will be done every Tuesday and Thursday between 12 pm and 6 pm.

Canadian orders from our store are typically delivered within 7 to 14 business days. For international orders, transit may take an additional 1 to 2 weeks. Expedited shipping is offered on select products.

Delays may occur due to public holidays and/or any unforeseen events such as floods or bad weather. Please also do note that customs inspections can be a factor during shipment.

I Need Expedited Shipping2020-05-05T13:33:45-06:00

We can do this for you! Expedited shipping is automatically calculated and offered to you by Canada Post at check out.